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To properly execute superior leadership in smal business, it is important to know certain steps to winning in the workplace. One of those very important steps is raising employee productivity. The more productive your team is, the better your business will be in the short term as well as in the long term.
Productivity triggers sales, customer satisfaction, and improves return on investment. Any manager seeking superior leadership in small business needs to look closely at productivity. A key component of productivity is the hours spent actually working. A recent survey of 10,000 employees asked how much time is wasted during a regular workday. The results of the survey found that TWO HOURS NINE MINUTES are wasted every day at work. With the right leadership in small business, what could you do with two hours each day if your employees were doing something productive during that time?
Some of the reasons cited for wasting time at work include:
• Procrastination and delaying real work
• Non-work related activities including personal calls, texts, or using the
internet for personal reasons
• Gossip, telling stories, or talking about the big game from the night before
• Complaining about fellow co-workers
• Complaining about the boss or the company as a whole
Notice that a significant amount of these reasons involve negative activities. Not only is productivity reduced from complaining, gossiping or procrastinating - your workplace morale is slowly eroding and will suffer greatly as others in the workplace get dragged into the negative activities.
For superior leadership in small business, your teams of employees need to know how negative actions can affect them personally as well as the entire business. Unfortunately as a leader, you cannot be there all the time and monitor every conversation. You do want to empower your employees, but in a positive way that motivates them to adopt more positive activities.
One solution that has worked well in many places is encouraging your employees to have an"accountability partner". This person would be a co-worker that would be asked by the employee on an informal level to give them a nudge or a signal when a negative activity is witnessed. The employee can then take corrective action without feeling embarrassed or humiliated. By pointing out the action in a respectful way to the offender, everyone will benefit.
Negative activity will diminish, productivity will rise, and morale will climb. As the manager, you can encourage this type of positive behavior on a casual level without turning it into a counter-productive move on the part of management. Remember the most important part of a business team: "Let's build each other up, let's not tear each other down".
Marvin Leblanc (N’awlins)
If you are interested in having me speak on one of your tele-seminars or at one of your live conferences, workshops, meetings, boot camps or other event - please email me at: MarvinLeblanc@aol.com
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